Technology, IT, & Troubleshooting


Network Access

Guest Wireless Access
This is for DLCL guests that do not have a SUNetID. Anyone with a SUNet, any admin or DLCL staffer, can go to this ITS site, and give the guest a temporary login for the wireless network:

Permanent or sponsored access
To give network access to a professor's or visitor's computer, we have to register them in NetDB. This is done with a HelpSU ticket, but this process will go faster if you can provide the information below to Zach:

Prof's name
( " ) SUNET ID
( " ) department
( " ) Building and office number
Computer make/model (e.g. Dell Inspiron, or Apple MacBook)
Operating System (e.g. Windows XP, or Mac OSX)
Hardware addresses (a.k.a MAC address)

The only real technical part of this process is obtaining the internal hardware address (MAC address) for both ethernet and wireless. These numbers are 12 digits, 6 pairs of two (letters or numbers, separated by colons - e.g. 00:01:9f:e9:67:a4)

Select the blue Apple Icon at the top menu bar
Choose About this Mac > More Info
This launches the System profiler application
From the left, choose Network > Location(s)
Get the MAC (hardware) address for wireless (Airport) and ethernet

There are extra MAC addresses -- for Bluetooth, Firewire, Internal Modem. For the HelpSU ticket you only need the Ethernet and Wireless numbers, ignore the rest.

Get a command line prompt, either from the Run command, or by launching Applications > Utilities > System > MSDos Prompt
From the command line, type:
ipconfig /all

Look for the MAC numbers, and ignore the rest.