September 27, 2004

Issue No. 66

Table of Contents

Highlights and Features

Grokker at Stanford
CourseWork-Fall 2004
File-Sharing Myths
File-Sharing Resources
IT Open House October 28
Tech Help for Faculty
Essential SU Software
Desktop Computer Security
Security Self-Help Tool
Wireless Access-SU Visitors
SULAIR Home Page Update
SU Course Support Web Site copy

Library Resources

SULAIR Image Collections
SKIL Tutorial Enhanced
Scholars Workshops for Fall
Social Science Data
Literary Studies Database
New Lane Library Web Site
Firing Line TV Program
ArcGIS 9 Available
SSRC Past Events Online
BIOSIS Changes
HighWire Press-New Journals
EuroNews Web Site

Computing News

Accessible Web Pages
AFS Disk Quota Increased
Online Lecture Assessment
Teaching with Technology
Resources for SU Webmasters
ATS Program-New Projects
ATL Project Showcase
Spam Deletion Tool
ITSS Training Services
Training Registration
HelpSU Streamlined
New Webmail Is Here
Printing in Sweet Hall
Sweet Hall Consulting
Mac OS X Migration
PeopleSoft System Upgraded
Bookstore Computer Store
Courselets for SU Community
Sundial Calendar Changes
TeamSpace in Meyer Library
Meyer Classrooms
Meyer Tech Desk Update
Technology Help on Web

ITSS Streamlines Its HelpSU Service

Now...who you are is what you get. To get the help you need when you need it, ITSS has streamlined its automated voice system to provide more relevant choices just for your business needs. Starting August 9, 2004, when you call 5-HELP (725-4357) during regular business hours, you will hear a menu that gets you help based on who you are.

The new menu has four choices containing information related to your community:

For Faculty, press 1

For Staff, press 2

For Students, press 3

For Residential Services, press 4

And remember, you have another option too: the ITSS HelpSU web site is a good way to find information quickly, as well as to submit requests for help. Go to:

Check out the new self-help options available to you...without having to make a phone call.