• IT Services Internal
• Projects
• Order Management Redesign
• Project Teams

Order Management Redesign Project Teams

Project Management/Process Facilitation/Mgmt.

Kathryn Osawa (Project Manager)
Steve Loving (Project Co-manager)
Daniela Aivazian (Process Management)
Katherine Pappas-Kassaras (Process Analyst)
Dee Fisher (Process Analyst)
Ann-Marie Lancaster (PM, Voice & Pinnacle Consultant)

Service Desk

Chris Lundin (Lead)
Dee Fisher (Process Analyst)
Steve McLenegan
Desiree Jafferies
Dominga Zepeda

Voice

Erich Snow (Lead)
Ann-Marie Lancaster (Technical Consultant)
Desiree Jafferies
Victoria Sarem
Janice Weese
John Timko
Sarah Ansaldo
Grace Quadro
Jay Larson
Rocco Petrunti
Alvin Chew
Dominga Zepeda
Carlos Zertuche
Karen Cox

Campus Readiness

TBD (Lead)
Mark Branom
Nancy Ware
Jane Marcus

Umbrella

Nan McKenna (Lead)
Chris Lundin
Daniela Aivazian
Ann-Marie Lancaster (Technical Consultant)
Kathy Pappas-Kassaras
Jan Cicero
Jay Kohn
Dee Fisher (Process Analyst)
Erich Snow
Tom Goodrich
Christine Soldahl
Tom Clements
Desiree Jafferies
Liz Goesseringer
Steven Swinkels

Technical Integration

Ann-Marie Lancaster -Team Lead (core team member)
Jim Lancer (Pinnacle Constutant)
Tim Torgenrud
Bill Baurdiedel
Kathy Lucas or staff (Core team member)
Vicky Hallett
Anita Yen (Core team member)
Victoria Azershahy (consult)
Anh Tran (consult)

Data Center

Steven Swinkels (Lead)
Ann-Marie Lancaster (Technical Consultant)
Nan McKenna
Liz Goesseringer
Megan McWilliam
Kelly Dang
Sean Riordan
Digant Kasundra
Tilak Dhar

IT Readiness

TBD (Team Lead)
Vicky Hallett
Mark Branom
Finance Training
Dani Aivazian
Nancy Ware

Billing Services

Kathy Pappas-Kassaras (Analyst)
Tom Clements
Luvien Tran
Vicky Hallett
Sam Steinhardt
Christine Soldahl (Team Lead)

Testing Team

Chris Lundin
Daniela Aivazian (Process Manager)
Ann-Marie Lancaster (Technical Consultant)
Kathy Pappas-Kassaras
Dee Fisher (Process Analyst)
Erich Snow
Tom Goodrich
Christine Soldahl
Tom Clements
Desiree Jafferies
Liz Goesseringer
Steven Swinkels

Steering Committee

Jay Kohn
Jan Cicero
John Freshwaters
Steven Swinkels
Chris Lundin
Erich Snow
Karen Cox
Sam Steinhardt
Jim Knox
Bert Stubbs
Nan Mckenna
Joyce Dickerson
Ann-Marie
Dani Aivazian
Kathy Pappas-Kassaras
Dee Fisher
Kathryn Osawa