Ethics and Standards
Code of Ethics Standards
International Ombudsman Association (IOA) Code of
The International Ombudsman Association (IOA) is dedicated to excellence in
the practice of Ombuds work. The IOA Code of Ethics
provides a common set of professional ethical principles to which members
adhere in their
organizational Ombuds practice.
Based on the traditions and values of Ombuds
practice, the Code of Ethics reflects a commitment
to promote ethical conduct in the performance of the Ombuds role and to maintain
the integrity of
the Ombuds profession.
The Ombuds shall be truthful and act with integrity,
shall foster respect for all members of the
organizations they serve, and shall promote procedural fairness in the content
of those organizations’ practices, processes, and policies.
The Ombuds is independent in structure, function,
and appearance to the highest degree possible within the organization.
- Neutrality and Impartiality
The Ombuds, as a designated neutral, remains unaligned and impartial. The
Ombuds does not engage in any situation which could create a conflict of
The Ombuds holds all communications with those seeking assistance in
strict confidence, and does not disclose confidential communications
unless given permission to do so. The only exception to this privilege
of confidentiality is where there appears to be imminent risk of serious
The Ombuds, as an informal resource, does not participate in any formal
adjudicative or administrative procedure related to concerns brought to