Current Issues in Production

The following is a list of system-wide problems currently in production, such as:

- functionality failing to work as expected (with or without error messages)
- actions generating a bug report screen (i.e., crashing the tool)
- usability issues causing problems for a significant number of users

This list DOES NOT include:

- functional gaps from the previous CourseWork v3 system (see Functional Gap list)
- feature requests
- edge case problems (appearing for only a particular user or site)

We will provide a description of each problem, along with any known workarounds and the resolution status. If you find a problem with the system, please report it using the Contact Us (HelpSU) link, also available at the bottom of any CourseWork page.

-- Resolved Issues --

GLOBAL: Section-specific content disappears with automatically managed sections
GLOBAL: Error generated by adding https links in rich-text editor
GLOBAL: Event Sync does not update site membership for sites with multiple rosters

ANNOUNCEMENTS: Email notifications of announcements fail in some sites
ANNOUNCEMENTS: Setting the Availability Ending Time field to 12 PM range saves as 12 AM
ANNOUNCEMENTS: Clicking the Add Attachments button resets the Availability selection to "Show"
ANNOUNCEMENTS: Zimbra email client doesn't display Japanese characters in announcement email notifications

ASSIGNMENTS: Timed Assignment auto-submit function fails to save data
ASSIGNMENTS: Download All function doesn't always download all files
ASSIGNMENTS: Confusion between Submit for Grading button and Save for Later button results in assignments never being submitted
ASSIGNMENTS: Displaying multiple audio recording questions per page causes problems loading recording applets
ASSIGNMENTS: Manual adjustment score entered in Total Scores page does not get sent to Gradebook if student has no submission record
ASSIGNMENTS: Save for Later button causes confusion in timed assignments
ASSIGNMENTS: Removing a published assignment does not remove the associated entry in the Gradebook
ASSIGNMENTS: The Allow Retake feature is not available for assignments in which no late submissions are allowed
ASSIGNMENTS: Assignment title can not be reused after pending assignment has been published, then removed
ASSIGNMENTS: All audio response files within the same submission have the same file name and will overwrite each other when downloaded
ASSIGNMENTS: Scoring errors with Multiple Choice question type and Multiple Correct/Multiple Selection option
ASSIGNMENTS: Location of Submit for Grading button sometimes results in unintended submission
ASSIGNMENTS: Remove links next to audio recordings cause confusion for students
ASSIGNMENTS: Student responses in Scores > Questions page are randomly ordered for questions with multiple responses
ASSIGNMENTS: The Section TA role can't copy assignments created by other site members
ASSIGNMENTS: Some functions don't work properly in Preview

DISCUSSION: Users not able to access the discussion forum

HOMEPAGE: Rich-text formatting in Course Description field does not render in other places
HOMEPAGE: Images added using the rich-text editor do not render properly in Firefox
HOMEPAGE: Changes to Section Info and Syllabus tools don't automatically update the public version of the Homepage

MATERIALS: Upload Files action fails to send email notification
MATERIALS: Reorder function changes Modified Date for all files in a folder
MATERIALS: Some sections missing under "Display this file to selected groups only" when adding materials
MATERIALS: Difficulty in removing folder with content
MATERIALS: Custom order of items gets scrambled by adding new items
MATERIALS: Email notification fails when adding or revising a citation list
MATERIALS: Uploading files through WebDAV does not work when using Mac OS version 10.5.3 - 10.5.5

SECTION INFO: Slash marks (/) in section names cause error; sections can not be edited or removed
SECTION INFO: Modifying a section's name doesn't update the description found in section-aware tools

SYLLABUS: Syllabi set to "Public access" don't display in the gateway's Search Sites list
SYLLABUS: Syllabus tool sometimes generates error when accessed by Section TA, Librarian, Student or Guest role

MY WORKSPACE > WORKSITE SETUP: Usability confusion regarding the ability to create multiple sites at a time

STANFORD SYLLABUS WEB SITE: Searching for courses by the "no sunetid" search string no longer finds results in Stanford Syllabus Admin View


-- Remaining Issues --

Announcements
Section-specific announcements and schedule events disappear when associated section is removed
Roles with limited permissions (Section TA, Librarian) can hide the announcements they create, but can not see hidden announcements
Beginning availability date set to future date/time results in email notification sent from no-reply email address

Assignments
Editing scores in more than one browser window/tab may result in scores/comments being saved to the wrong student's record

Discussion
Email notifications of new posts contain incorrect links for some subjects

Drop Box
Student folders listed by SUNet ID in WebDAV view, not Display Name

Materials
Slow loading of Materials page in sites with large number of participants
Renaming files and folders in the CourseWork interface doesn't update names in WebDAV view. Renaming files in WebDAV view doesn't update names in the CourseWork interface.
Special characters in names of files and folders added through WebDAV cause failure to download files or open folders
Uploading files through WebDAV can be slow on a Mac
Email notification sent immediately for materials with future release dates
Links ending in .shtml result in "404 Not Found" error
Some file types don't open/download properly while using Internet Explorer

Schedule
Section-specific announcements and schedule events disappear when associated section is removed

Section Info
Section-specific announcements and schedule events disappear when associated section is removed
Changing section size from limited to unlimited doesn't update correctly
Duplicate section enrollments when students switch sections

My Workspace > Worksite Setup
Site request for course with multiple instructors causes error in Worksite Setup wizard

RESOLVED



GLOBAL: Section-specific content disappears with automatically managed sections

Description: This bug occurs when the Section Info tool is turned on with automatic section management selected (in Options) AND content is posted to a specific group/section. It applies to content added in Announcements, Materials and Schedule. The automatic section roster updates cause the specific section access settings to be wiped out and the content to be unavailable to all site members.

Resolution Status: This problem has been fixed with our Spring 08 Release 1, deployed on 2/28/08. Automatic section management will no longer cause problems with adding section-specific content.

 

GLOBAL: Error generated by adding https links in rich-text editor

Description: The rich-text editor (found in Homepage, Announcements, Assignments, Materials, Schedule, Syllabus) will not accept https links. The error message that appears when trying to save content with an https link is as follows: "Alert: The HTML attribute pattern 'https://coursework.stanford.edu' is not allowed"

Resolution Status: This problem has been fixed with our Summer 08 Release 1, deployed on 5/22/08. You can now enter https links into the rich-text editor.

 

GLOBAL: Event Sync does not update site membership for sites with multiple rosters

Description: The event-based syncing process, which pulls course enrollment data from Axess based on changes in enrollment, fails to update the site membership automatically in a site with more than one roster. This affects sites with cross-listings or multiple sections. The previous syncing process, which pulls course enrollment data for all sites once a day (whether there is new data or not), updates site membership properly and will be used to compensate for this problem.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. The event-based syncing process now updates site membership in all sites, as expected.

 

ANNOUNCEMENTS: Email notifications of announcements fail in some sites

Description: When a site has a large number of site participants with invalid email addresses (20+), any email notification fails to send to any site member.

Resolution Status: This problem has been fixed with our Summer 08 Release 1, deployed on 5/22/08. Announcements with email notifications now work as expected. The instructional staff will get notified of any site participants who do not receive email due to an invalid email address.

 

ANNOUNCEMENTS: Setting the Availability Ending Time field to 12 PM range saves as 12 AM

Description: When setting an announcement to show on a specific date range in the Add Announcement page, choosing an Ending Time in the 12 PM range saves as 12 AM instead.

Resolution Status: This problem has been fixed with our Summer 08 Release 1, deployed on 5/22/08. Announcements set to show on a specific date range now display at the correct times.

 

ANNOUNCEMENTS: Clicking the Add Attachments button resets the Availability selection to "Show"

Description: If you change the Availability selection from "Show" to "Hide" or "Specifiy Dates" in the Add Announcement page, then click the "Add Attachments" button, the Availability selection will reset to the default value of "Show".

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. Adding attachments no longer resets the Availability selection.

 

ANNOUNCEMENTS: Zimbra email client doesn't display Japanese characters in announcement email notifications

Description: If Japanese characters are entered into an announcement, the email notification will not display those characters properly using the Zimbra email client (new Stanford WebMail client).

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. Header information is now included in announcement email notifications, so Japanese characters will display properly in the Zimbra email client.

 

ASSIGNMENTS: Timed Assignment auto-submit function fails to save data

Description: The time counter and progress bar are out of sync in timed assignments. This causes the five minute warning to pop up when there is actually less time left. The problem is more pronounced in longer assignments (more than 10 minutes). It can also cause the auto-submit function (when time runs out) to be delayed and fail to save data. This failure appears as an error message labeled "Discrepancy in Data". All the student's responses will be lost if this happens. When a student chooses the Submit for Grading button before the time runs out, the data saves properly.

Resolution Status: This problem has been fixed with our Spring 08 Release 1, deployed on 2/28/08. Timed Assignments now work as expected, automatically submitting assignments when the time is up and saving student submission data successfully.

 

ASSIGNMENTS: Download All function doesn't always download all files

Description: The Download All function in the Questions page fails to download all the students' submitted files in some cases. This is caused by a student submitting more than one file with the same file name.

Resolution Status: This problem has been fixed with our Summer 08 Release 1, deployed on 5/22/08. The Download All function now downloads all submitted files. If a student uploads more than one file with the same file name, a version number is appended to the file name.

 

ASSIGNMENTS: Confusion between Submit for Grading button and Save for Later button results in assignments never being submitted

Description: Many students are unclear on the distinction between "Submit for Grading" and "Save for Later", not realizing that selecting "Save for Later" will make their submission unavailable to the instructor. Instructors and TAs do not have the ability to submit the assignment on behalf of the student to correct the problem. This is particularly bad when an assignment does not allow for late submissions, because the student's submission will be lost unless the instructor extends the due date.

Resolution Status: This problem has been addressed in our Summer 08 Release 1, deployed on 5/22/08. A confirmation page appears after clicking "Save for Later", explaining that the assignment has not been submitted to the instructor and giving the student a chance to return to the assignment and submit.

 

ASSIGNMENTS: Displaying multiple audio recording questions per page causes problems loading recording applets

Description: When an assignment has multiple audio recording questions displayed on one page, all the recording applets load within the page at the same time. Sometimes, the applets don't load the correct settings or they don't load at all. Performance will degrade as the number of applets on one page increases, including failed loading of applets, increased processing time for saving recordings, and data corruption.

Resolution Status: This problem has been fixed in our Summer 08 Release 2, deployed on 6/15/08. Audio recording questions now contain a link that pops up the recording applet in a new window, so multiple audio recording questions can be displayed on one page.

 

ASSIGNMENTS: Manual adjustment score entered in Total Scores page does not get sent to Gradebook if student has no submission record

Description: Scores entered in the "Adj" column of the Total Scores page serve as a general score adjustment (e.g., negative points for lateness or extra points for extra credit). If an assignment is submitted offline, a score can be entered in the Total Scores page. However, if there is no submission record for the student, the adjustment score will not get sent to the Gradebook. There is no way to edit the scores sent from Assignments directly in the Gradebook either.

Resolution Status: This problem has been fixed with our Fall 08 Release 1, deployed on 8/21/08. If a score is entered in the Total Scores page for a student without a submission record, the score will get sent to the Gradebook (assuming "Grades sent to Gradebook" is selected in Settings). The Comment field, however, will still only be available when the student has a submission record.

 

ASSIGNMENTS: Save for Later button causes confusion in timed assignments

Description: When a student begins a timed assignment, the timer will keep running until the time is up, regardless of whether the student clicks "Save for Later", leaves the assignment tool, or even logs out of CourseWork. Then, the assignment will auto-submit when the time expires. The Save for Later button gives the misleading impression that the student can pause the timer and return to the assignment later, leading to an incomplete submission.

Resolution Status: This problem has been fixed with our Fall 08 Release 1, deployed on 8/21/08. The Save for Later button will no longer appear in timed assignments.

 

ASSIGNMENTS: Removing a published assignment does not remove the associated entry in the Gradebook

Description: If a published assignment is set up to send scores to the Gradebook tool and is then removed, the entry for the assignment will not be removed from the Gradebook. It is not possible to delete the entry manually in the Gradebook tool either.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. Removing a published assignment will now also remove the associated entry in the Gradebook.

 

ASSIGNMENTS: The Allow Retake feature is not available for assignments in which no late submissions are allowed

Description: In the Scores > Submission Status page of a published assignment, an "Allow Retake?" link should appear under any student's name who has either used up all allowed submissions OR has already made a submission when the due date passes. This allows an instructor to reset the assignment for an individual student, rather than changing settings for the whole class. However, when Submissions > Late Handling is set to "Late Submissions (After Due Date) will NOT be accepted" under Settings, the Allow Retake link does not show up under either condition.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. The Allow Retake feature is now available, whether late submissions are allowed or not.

 

ASSIGNMENTS: Assignment title can not be reused after pending assignment has been published, then removed

Description: If an assignment has been published and then the master copy in Pending Assignments is subsequently removed, the assignment's title can not be reused to create a new assignment. An error message will appear, stating "You cannot have duplicate assignment titles. Please choose another title."

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. The title of a deleted pending assignment can now be reused to create a new assignment.

 

ASSIGNMENTS: All audio response files within the same submission have the same file name and will overwrite each other when downloaded

Description: When a student submits an assignment with several audio recording questions, all the resulting audio response files have the same file name (named by submission id). When an instructor tries to download the files to their computer, the second downloaded file will overwrite the first file, the third file will overwrite the second file, etc. This gives the misleading impression that there is only one recorded answer for all the questions.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. Each audio response file will now have a unique file name

 

ASSIGNMENTS: Scoring errors with Multiple Choice question type and Multiple Correct/Multiple Selection option

Description: The scoring logic with the Multiple Correct/Multiple Selection option adds partial points for correct answers and subtracts partial points for incorrect answers. There are intermittent calculation errors in the scoring, where some students will receive zero points, or even negative points, instead of the correct amount of partial credit.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. This question type now calculates scores correctly.

 

ASSIGNMENTS: Location of Submit for Grading button sometimes results in unintended submission

Description: When an assignment is displayed in more than one page, there are Save and Continue buttons to progress to the next page. The Submit for Grading button on the final page has the same location as the Save and Continue buttons on previous pages. Students sometimes click through the pages without noticing the button has changed and end up accidentally submitting the assignment before they intended.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. A confirmation page now appears after clicking the Submit for Grading button, allowing students to go back to the assignment and continue working if the Submit for Grading button was clicked accidentally.

 

ASSIGNMENTS: Remove links next to audio recordings cause confusion for students

Description: When a student saves a recording in response to an audio recording question, the file displays in the assignment page along with a Remove link. Some students use this Remove link as a way to get another chance at recording. However, if all tries have been used up, students will not be able to record again. There is also no way to recover the removed audio recordings.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. Remove links will no longer appear next to audio recordings. They aren't really necessary, since recording another try will replace the previous recording.

 

ASSIGNMENTS: Student responses in Scores > Questions page are randomly ordered for questions with multiple responses

Description: For questions with multiple responses per student (e.g., Multiple Choice/Multiple Correct, Fill in the Blank), the Student Response column in the Scores > Questions page does not display the responses in the same order for each student. This random ordering of responses makes it more difficult to compare students' answers at a glance.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. The Student Response column now displays all students' responses in the same order (e.g., first answer selection displayed first).

 

ASSIGNMENTS: The Section TA role can't copy assignments created by other site members

Description: When a user with the Section TA role clicks the Copy link underneath the title of an assignment created by another site member, followed by the Copy confirmation button, an error page is generated. However, a Section TA can copy his/her own assignments.

Resolution Status: This problem has been fixed with our Spring 09 Release 1, deployed on 2/27/09. Section TAs can now copy any assignment in the Pending Assignments area.

 

ASSIGNMENTS: Some functions don't work properly in Preview

Description: The Preview feature found in the assignment authoring page is not fully functional and does not match the actual delivery of an assignment in several ways. This may be misleading and give instructors the impression that the assignment won't work properly for students, especially since there is no student view functionality in CourseWork.

Resolution Status: This problem has been fixed with our Spring 09 Release 1, deployed on 2/27/09. Fill in the Blank, Numeric Response and Matching question types are now functional in Preview Assignment. There is also the ability to view the Exit and Submit for Grading confirmation pages. The timer, which was inaccurate in Preview, has been replaced by a graphic warning instructors that the timer does not work in Preview.

 

DISCUSSION: Users not able to access the discussion forum

Description: Due to extremely slow performance in the Discussion tool (found in Fall 2007), the access list update method was changed to a daily sync job, instead of generating the access list each time the Discussion link is clicked. Unfortunately, the code changes resulted in a few scenarios where the access list never updates and the site members are not able to load the discussion forum.

Resolution Status: This problem has been fixed with our Spring 08 Release 1, deployed on 2/28/08. However, users just added to a CourseWork site will still have to wait until the next access list update sync job, which runs once each morning and once each afternoon, to have access to that site's discussion forum.

 

HOMEPAGE: Rich-text formatting in Course Description field does not render in other places

Description: When using formatting options or adding images in the Course Description field of the Homepage tool, the formatting will not render in the Site Info > Site Description field or the public version of the course site in the gateway's Search Sites list. Instead, the formatting will show up as tags in these places.

Resolution Status: This problem has been fixed with our Spring 08 Release 1, deployed on 2/28/08. HTML formatting entered into Homepage Course Description field now renders properly in all places.

 

HOMEPAGE: Images added using the rich-text editor do not render properly in Firefox

Description: When you add an image to the Homepage (Course Description or Custom Part) with the Image button in the rich-text editor, it gets cut off by the part frame in Firefox.

Resolution Status: This problem has been fixed with our Summer 08 Release 1, deployed on 5/22/08. Images added to the Homepage render correctly on both IE and Firefox.

 

HOMEPAGE: Changes to Section Info and Syllabus tools don't automatically update the public version of the Homepage

Description: A public version of a CourseWork site's Homepage is created when the 'Generate persistent, web-accessible Homepage?' option is set to 'Yes'. Data from the Section Info tool is displayed on the CourseWork site's Homepage, as well as the public version of the Homepage. If the Syllabus access option is set to 'Public', the syllabus is also displayed on the public version of the Homepage. When changes are made in the Section Info tool, it automatically updates the Homepage in the CourseWork site but not the public version. Changes made to the Syllabus tool also do not update the syllabus found on the public version of the Homepage.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. Changes made to Section Info and Syllabus will now update the public version of the Homepage automatically.

 

MATERIALS: Upload Files action fails to send email notification

Description: This problem occurs when a user selects Add > Upload Files in Materials. When the High or Low option is selected in the Email Notification drop-down menu, email is not sent out as expected.

Resolution Status: This problem has been fixed with our Spring 08 Release 1, deployed on 2/28/08. Email notification is sent (if selected) when adding a file to Materials.

 

MATERIALS: Reorder function changes Modified Date for all files in a folder

Description: The Reorder function updates the Modified Date of all files in the folder being reordered. This is disconcerting to users, making it seem as if new versions of files have been uploaded.

Resolution Status: This problem has been fixed with our Summer 08 Release 1, deployed on 5/22/08. Reordering files in a folder no longer changes the Modified Date of each file, but will change the Modified Date of the folder.

 

MATERIALS: Some sections missing under "Display this file to selected groups only" when adding materials

Description: This applies to sites that have the Section Info tool set to Automatic Management. If a section ID (e.g., MATH-19-02) matches the site ID (e.g., Su08-MATH-19-02), that section will not appear under "Display this file to selected groups only" in any Add Item page, meaning that content in Materials can not be restricted to that particular section.

 

Resolution Status: This problem has been fixed with our Fall 08 Release 1, deployed on 8/21/08. All sections defined in Section Info will be available to select under "Display this file to selected groups only".

 

MATERIALS: Difficulty in removing folder with content

Description: When a folder with content is selected, the Remove link is not activated and there is no Remove command in the Actions drop-down menu. The content has to be removed first, then the empty folder can be removed.

 

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. A folder with content can now be easily removed by selecting it and clicking Remove.

 

MATERIALS: Custom order of items gets scrambled by adding new items

Description: When items have been reordered in the Materials main folder or a subfolder, adding new items can sometimes scramble the order of existing items.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. The custom order of items is now maintained, even when new items are added.

 

MATERIALS: Email notification fails when adding or revising a citation list

Description: When adding or revising a citation list in the Materials tool, choosing the email notification option of "High - All participants" or "Low - Only participants who have opted in" fails to send an email to site participants.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. Email notification now works properly when adding or revising a citation list.

 

MATERIALS: Uploading files through WebDAV does not work when using Mac OS version 10.5.3 - 10.5.5

Description: When using Mac OS 10.5.3, 10.5.4 or 10.5.5, files will not upload successfully through WebDAV. File upload will appear to work at first, but then only a 0 kb file will appear in the site or an error message will appear, "The Finder cannot complete the operation because some data in "" could not be read or written (Error code -36)." Files can still be downloaded through WebDAV and folders can be created.

Resolution Status: This problem has been fixed with our Spring 09 Release 1, deployed on 2/27/09. WebDAV now successfully uploads files to CourseWork sites when using Mac OS versions 10.5.3 - 10.5.5.

 

SECTION INFO: Slash marks (/) in section names cause error; sections can not be edited or removed

Description: Creating a section with a slash mark in the name (e.g., "Section 9: Roble/Lagunita") will cause the section to be corrupted. Clicking the Edit link will generate an error report. Deleting the section will not work, in spite of a confirmation message to the contrary.

Resolution Status: This problem has been fixed with our Spring 09 Release 1, deployed on 2/27/09. Sections with slash marks in their names no longer throw an error. They can be edited and deleted without a problem.

 

SECTION INFO: Modifying a section's name doesn't update the description found in section-aware tools

Description: After a section is created, modifying the section name will not fully update the description found in the tools which allow you to restrict content to specific sections (Announcements, Materials, Schedule). For example, let's say you created a section called Discussion 1. Then, you changed that name to Discussion 2. When you create an announcement and select "Display to selected groups", the Title column will show "Discussion 2", but the associated Description column will show "[site title], Discussion1" instead. This may be confusing to instructional staff who create content, but does not affect students.

Resolution Status: This problem has been fixed with our Spring 09 Release 1, deployed on 2/27/09. Modifying a section name now updates the section's description found in section-aware tools.

 

SYLLABUS: Syllabi set to "Public access" don't display in the gateway's Search Sites list

Description: When the CourseWork syllabus tool was redesigned to integrate with the Stanford Syllabus web site, the functionality for displaying "Public access" syllabi in the gateway's Search Sites list was not part of the original design.

Resolution Status: This problem has been fixed with our Summer 08 Release 1, deployed on 5/22/08. If a syllabus is marked as "Public access" in CourseWork, it will now show up in the gateway's Search Sites list under the "Public Syllabus" area for that particular site. On the gateway page (http://coursework.stanford.edu), users can search for a specific CourseWork site and view the associated syllabus without having to log in to CourseWork.

 

SYLLABUS: Syllabus tool sometimes generates error when accessed by Section TA, Librarian, Student or Guest role

Description: If the Syllabus tool in a CourseWork site has not yet been accessed by a user with the add/edit permission (Instructor, Course Admin, TA), it will generate an error page when accessed by a user without the add/edit permission (Section TA, Librarian, Student, Guest).

Resolution Status: This problem has been fixed with our Spring 09 Release 2, deployed on 3/6/09. Accessing the Syllabus tool as a user without the add/edit permission no longer generates an error page.

 

MY WORKSPACE > WORKSITE SETUP: Usability confusion regarding the ability to create multiple sites at a time

Description: The instructions found in the Worksite Setup > New Site creation wizard are not clear enough. Instructors sometimes think they can create multiple sites at one time by selecting all their course offerings. In fact, Worksite Setup only creates one site at a time. All course rosters selected will be added to one site. If an instructor needs multiple sites, he/she will need to make a separate pass through Worksite Setup for each one.

Resolution Status: This problem has been addressed with our Summer 08 Release 1, deployed on 5/22/08. There are now clear instructions in the Worksite Setup wizard warning instructors that only one site can be created at a time.

 

STANFORD SYLLABUS WEB SITE: Searching for courses by the "no sunetid" search string no longer finds results in Stanford Syllabus Admin View

Description: This applies only to the standalone Stanford Syllabus web site (http://syllabus.stanford.edu). In Admin View, courses are found by entering the instructor's SUNet ID in a search field. Entering "no sunetid" used to find all courses without an associated instructor, but this no longer works since the Stanford Syllabus site has been integrated with CourseWork. This feature is especially important to the Overseas Program, and similar programs in which the instructors don't have Stanford SUNet IDs, because a department admin needs to be able to upload syllabi on behalf of instructors.

Resolution Status: This problem has been fixed with our Winter 09 Release 1, deployed on 11/20/08. The "no sunetid" now finds all courses without an associated instructor in the Admin View of Stanford Syllabus.

 

ANNOUNCEMENTS



Problem: Section-specific announcements and schedule events disappear when associated section is removed

Description: If you remove a section in the Section Info tool, any content in the Announcements and Schedule tools associated with that section will disappear from the interface. In contrast, items in Materials will still be available to instructors and will only need their access reset to be made available to students. Switching from manual to automatic management in Section Info will remove any previously defined sections, so be cautious when making such a change.

Workaround: If sections need to be removed, first check through the Announcements and Schedule tools for any content assigned to those sections. Change the access setting for each item to display to the entire site. When new sections have been defined, the access for Announcements and Schedule items can be reset and associated with the new sections, if desired.

Resolution Status: Bug logged in JIRA (Sakai). For more details, see the JIRA report SAK-13737.

 

Problem: Roles with limited permissions (Section TA, Librarian) can hide the announcements they create, but can not see hidden announcements

Description: Announcements not ready for release to all site members used to be saved as drafts. Now, they are hidden instead -- "Hide" is selected in the Availability section of the Add Announcement page. The Sakai permission matrix does not reflect this change in functionality. Section TAs and Librarians have the ability to add announcements, but they don't have full admin permissions to see hidden announcements. So, a Section TA or Librarian could create an announcement, set it to "Hide", then not be able to see it themselves. This could be quite disconcerting and confusing.

Workaround: If greater permissions are needed, a Section TA or Librarian can be upgraded to TA or Course Admin, respectively. The latter roles have full permissions, including being able to access hidden announcements.

Resolution Status: Bug logged in JIRA (Sakai). For more details, see the JIRA report SAK-11047.

 

Problem: Beginning availability date set to future date/time results in email notification sent from no-reply email address

Description: When the Specify Dates option is selected under Availability in the Add Announcement page AND the Beginning fields are set for a future date or time, the email notification is sent from a CourseWork 5 no-reply email address. Normally, an announcement email notification contains the name and email address of the announcement creator.

Workaround: Instead of setting availability dates, you can either choose the Hide option and then release announcements manually at the desired time or you can release announcements as you create them. There is no other workaround to ensure that the sender's identity appears in the email notification.

Resolution Status: Bug logged in JIRA (Sakai). For more details, see the JIRA report SAK-13512.

 

ASSIGNMENTS



Problem: Editing scores in more than one browser window/tab may result in scores/comments being saved to the wrong student's record

Description: If you open the Scores page for an assignment in one browser window, then open the Scores page for the SAME assignment in another window or tab, that could lead to data being saved to the wrong place. Any data entered in either window will save to the last record you selected. Let's say you opened the scores page for Student A in one window by clicking on Student A's name. Then, you click on Student B's name in another window. If you go back to the first window and enter scores and comments for Student A's assignment and hit Update, the scores and comments will be saved to Student B's record. The Java bean technology is designed to hold only the identity of the last record you selected.

Workaround: When editing scores in the Assignments tool, work in one window at a time.

Resolution Status: Bug logged in Stanford bug tracker.

 

DISCUSSION



Problem: Email notifications of new posts contain incorrect links for some subjects

Description: Our current discussion tool, CourseForum based on phpBB, is an external tool that we pull into CourseWork. It has a dependency on AFS, requiring each CourseForum to accommodate a volume name character limit. Many subjects have to be abbreviated to meet this requirement, resulting in some invalid links for particular subjects (e.g., MS&E, HUMBIO)

Workaround: If you know the correct subject code, you can edit the link sent to you in email notification so it will work properly (e.g., change "ms-e" to "ms_e", change "humb" to "humbio", change "humn" to "humnties"). If you need help getting the correct subject code, you can refer to the Academic Class catalog in Axess or contact the CourseWork team.

Resolution Status: We are not planning to fix this problem with the current discussion tool, CourseForum. Instead, we are evaluating possible replacements for CourseForum that will work better within CourseWork v5/Sakai.

 

DROP BOX



Problem: Student folders listed by SUNet ID in WebDAV view, not Display Name

Description: When instructors use WebDAV to display students' Drop Box folders on their local desktop, the folders are named with the students' SUNet IDs rather than the display names appearing in the CourseWork interface (Last Name, First Name).

Workaround: To help match the students' SUNet IDs to their names, click on Site Info and scroll down to the site participant list. Each site participant's name, SUNet ID and email address are displayed together. This list can be open for reference while working with the Drop Box folders in WebDAV view.

Resolution Status: Bug logged in JIRA (Sakai) to include the display name for each Drop Box folder in WebDAV view. For more details, see the JIRA report SAK-12844.

 

MATERIALS



Problem: Slow loading of Materials page in sites with large number of participants

Description: In sites that have several hundred participants and a large collection of materials, the loading of the Materials page can slow down to a crawl. This has been reported when many students are trying to access the materials right before a test.

Workaround: No real workaround, except to encourage students to download materials as soon as they are available to avoid peak usage times.

Resolution Status: Bug logged in Stanford bug tracker. We may have to wait until we upgrade to the next version of Sakai to see performance improvements in the Materials tool.

 

Problem: Renaming files and folders in the CourseWork interface doesn't update names in WebDAV view. Renaming files in WebDAV view doesn't update names in the CourseWork interface.

Description: When you upload a file in the CourseWork interface and add a Display Name that is different from the actual file name, the Display Name will not appear when using the WebDAV protocol. When a folder name is changed in the CourseWork interface after it has been created, that update will similarly not appear in the WebDAV view. Only original file and folder names are reflected in WebDAV. Also, changing file names directly in a WebDAV window will not change the Display Name of the file in the CourseWork interface. This can cause major confusion to students who download files using WebDAV.

Workaround: If you must change a folder name, it is best to change it using WebDAV. If the folder is empty, the folder name will merely update in the CourseWork interface. If the folder has content, it will generate a new folder with the new name and content and leave an empty folder with the old name (which can be removed later). If you must change a file name, it is better to upload a new file and remove the old file. Try to use file names that clearly match the associated Display Names or just use the actual file names for display.

Resolution Status: Bugs logged in JIRA (Sakai). For more details, see the JIRA reports SAK-1368 and SAK-12081.

 

Problem: Special characters in names of files and folders added through WebDAV cause failure to download files or open folders

Description: When uploading files or folders to Materials through the WebDAV protocol, adding special characters to their names -- quotation mark ("), apostrophe ('), pound sign (#) -- cause various problems accessing the content in the CourseWork interface. Folders named with quotation marks or apostrophes will not open or expand. Folders named with pound signs will open, but the items inside will display a broken link error when clicked. Files named with a quotation mark or pound sign will display a broken link error when clicked.

Workaround: If you need these special characters in your file or folder names, it is best to upload the files or create the folders using the CourseWork interface instead of using WebDAV. The system will then convert the special characters to underscores for use by the file system and when displaying the content in a WebDAV window. Another method is to make sure that your file or folder names do not have these special characters before uploading them through WebDAV. Then, special characters can be added to the names by using Actions > Revise Details in the CourseWork interface. However, this method will result in a mismatch between what is seen in a WebDAV window and what is seen in the CourseWork site, potentially causing confusion for students.

Resolution Status: Bug logged in JIRA (Sakai). For more details, see the JIRA report SAK-8566.

 

Problem: Uploading files through WebDAV can be slow on a Mac

Description: Some users experience significant slowness when trying to upload files using WebDAV on a Mac, particularly if trying to upload a large amount of content. This is not consistent behavior, but varies depending on the client-side environment.

Workaround: PCs have shown better performance with the WebDAV protocol, so use a PC for large uploads if you experience excessive slowness on your Mac.

Resolution Status: Bug logged in Stanford bug tracker. We will monitor new Mac OS releases for WebDAV performance improvements.

 

Problem: Email notification sent immediately for materials with future release dates

Description: When an item is added to the Materials tool with a release date set in the future, it will be unavailable to students (and guests) until that release date. If an instructor or admin chooses to send an email notification to students about this material, the expectation is the email notification will be sent when it is released. Instead, the email notification is sent immediately. This is confusing for students, because the email contains a link to a material that is not available to them yet and will lead to an error.

Workaround: It is recommended to either not send email notification for a material with a future release date or send email after the material is released by going to Actions > Revise Details and updating the item with Email Notification set to High.

Resolution Status: Bug logged in JIRA (Sakai). For more details, see the JIRA report SAK-7670.

 

Problem: Links ending in .shtml result in "404 Not Found" error

Description: When a link ending in .shtml (an html document including server side commands) is added to the Materials tool with the Add > Add Web Links (URLs) option, clicking the link will result in a "404 Not Found" error page.

Workaround: The same problem does not occur if the link is added with the rich-text editor (Add > Create HTML Page option in Materials) or sent in an announcement. You could also create a tinyURL for the link and add that to Materials.

Resolution Status: Bug logged in Stanford bug tracker.

 

Problem: Some file types don't open/download properly while using Internet Explorer

Description: Links to mpg video files result in a display of garbage characters when clicked in Internet Explorer. Some people have also reported trouble with downloading Word docs while using IE. These problems don't occur while using Firefox.

Workaround: Use the Firefox browser if these problems occur for you.

Resolution Status: Bug logged in Stanford bug tracker.

 

SCHEDULE



Problem: Section-specific announcements and schedule events disappear when associated section is removed

Description: If you remove a section in the Section Info tool, any content in the Announcements and Schedule tools associated with that section will disappear from the interface. In contrast, items in Materials will still be available to instructors and will only need their access reset to be made available to students. Switching from manual to automatic management in Section Info will remove any previously defined sections, so be cautious when making such a change.

Workaround: If sections need to be removed, first check through the Announcements and Schedule tools for any content assigned to those sections. Change the access setting for each item to display to the entire site. When new sections have been defined, the access for Announcements and Schedule items can be reset and associated with the new sections, if desired.

Resolution Status: Bug logged in JIRA (Sakai). For more details, see the JIRA report SAK-13737.

 

SECTION INFO



Problem: Section-specific announcements and schedule events disappear when associated section is removed

Description: If you remove a section in the Section Info tool, any content in the Announcements and Schedule tools associated with that section will disappear from the interface. In contrast, items in Materials will still be available to instructors and will only need their access reset to be made available to students. Switching from manual to automatic management in Section Info will remove any previously defined sections, so be cautious when making such a change.

Workaround: If sections need to be removed, first check through the Announcements and Schedule tools for any content assigned to those sections. Change the access setting for each item to display to the entire site. When new sections have been defined, the access for Announcements and Schedule items can be reset and associated with the new sections, if desired.

Resolution Status: Bug logged in JIRA (Sakai). For more details, see the JIRA report SAK-13737.

 

Problem: Changing section size from limited to unlimited doesn't update correctly

Description: When a user tries to edit a manually created section to change the section size from limited to unlimited, the change does not go through, even though a success message is displayed.

Workaround: In the Edit Section page, delete the number in the field after "Limit number of students in section to" and click Update. You will get an error message that you can ignore. Then, click the radio button for "Unlimited number of students in section" and click Update. This will successfully change the section size.

Resolution Status: This problem will be fixed when we upgrade to Sakai version 2.5, date to be determined. CourseWork is currently based on Sakai 2.4.x. For more details, see the JIRA report SAK-10748.

 

Problem: Duplicate section enrollments when students switch sections

Description: Normally, a student is not allowed to be assigned to more than one section of the same type (e.g., two Discussion sections). When the Section Info tool is set to allow students to sign themselves up for sections AND switch sections, occasionally an error occurs when a student switches sections. Instead of being removed from the original section assignment upon switching sections, the student maintains membership in both sections. This is a rare scenario and can be fixed easily by the instructional staff of the course site (anyone with the role of Instructor, Course Admin or TA).

Workaround: Click on the Student Membership link in the top navigation of the Section Info tool. Use the search field to find the student, if needed, and click on the student's name in the list. Click the Unassign link next to the section from which the student wants to be removed.

Resolution Status: Upon investigation, we have found that this scenario occurs when a student switches sections within seconds of joining another section. Bug logged in Stanford bug tracker.

 

MY WORKSPACE > WORKSITE SETUP



Problem: Site request for course with multiple instructors causes error in Worksite Setup wizard

Description: This problem only occurs when a person who is not the instructor of record requests a site in Worksite Setup by clicking "Add a course(s) and/or section(s) not listed above..." and selecting the desired subject, course number, and section number from drop-down menus. (Instructors setting up their own sites will not experience this problem.) If the requested course has multiple instructors, more than one SUNet ID will appear in the "Instructor's SUNet ID" field. When the Continue button is clicked, an error message will appear -- "Alert: Please enter a valid username for the instructor of record." The wizard will not continue to the next page unless the following workaround is employed.

Workaround: Remove any additional SUNet IDs and commas from the "Instructor's SUNet ID" field, leaving only one SUNet ID. Then, you can continue to the next page of the setup wizard.

Resolution Status: Bug logged in Stanford bug tracker.