"Rebecca D. Cox draws on five years of interviews and observations at community colleges. She shows how students and their instructors misunderstand and ultimately fail one another, despite good intentions. Most memorably, she describes how easily students can feel defeated -- by their real-world responsibilities and by the demands of college -- and come to conclude that they just don‚Äôt belong there after all."
The college fear factor: How students and professors misunderstand one another. Cambridge, Mass.: Harvard University Press; 2009.