How To: Return Goods
Before You Start
How to proceed with a return is based on how the order was placed. Confirm what order type was used to procure the goods or services (SmartMart or Standard Requisition). Then proceed.
Step 2 – Initiate a Return
Your order must not be cancelled. In order to apply the credit, the order must remain open.
- The history in iProcurement was updated.
- The supplier will issue a credit to offset the original invoice.
- If you are returning the item and not receiving a replacement on the same purchase order, you can have that purchasing commitment removed from your reports, see View or Supress a Commitment.