ARCHIVED Bulletin: Payroll and Disbursements Service Counters to Move to University Cashier's Office (Posted June 10, 2008)

While most of the Controller’s Office, including Disbursements and Payroll, will relocate to Stanford @ Porter Drive this July, existing customer service counters will be consolidated to a single on-campus location.

The new customer service counter will be located in the Cashier’s Office in the Maude Modular at 632 Serra Street. Customer service procedures and response times for Disbursements and Payroll will be unchanged by the move. Hours of operation will be extended.


Pick-Up of Will Call Checks

Disbursements checks (i.e. Purchase Order and Reimbursement checks) will be available for Will Call pick-up at the University Cashier's Office beginning Monday, June 16. Requesters will receive an email when a check is available for pick up.

Special Request Payroll checks (i.e. Termination and Off-Cycle checks) will be available for Will Call pick-up at the University Cashier's Office beginning Monday, July 7. Checks will be available by 3pm for fully approved requests received by 9 a.m. the same day.


Pick-Up of Purchasing Cards

Department and individual purchasing cards will be available for Will Call pick-up at the Cashier’s Office beginning Monday, June 16. Cardholders will receive an email when their purchasing card is available for pick up.


Customer Support


Service Counter Support

Cashier’s Office staff will assist with basic customer service issues and will have access to a direct line to Disbursement and Payroll specialists at Porter Drive.

Contacting Staff at Porter Drive

Staff phone numbers and email addresses will remain the same after the relocation.

Mailing addresses will change to:

3145 Porter Drive
Palo Alto, CA 94304
Mail Code:  8440 (for both Disbursements and Payroll)

Additionally, a secure drop box for Disbursements and Payroll documents will be available at the Cashier’s Office. Documents will be couriered to staff at Porter Drive twice daily.

Online Support

The Gateway to Financial Activities web site will continue to be a resource for customers for Quick Steps, Forms and other reference documents.

Employees will continue to use Axess for viewing pay statements and maintaining direct deposit and withholding allowance preferences.

Computer kiosks are available in the Cashier’s Office lobby for accessing these resources and for submitting a HelpSU ticket to Disbursements or a HelpSU ticket to Payroll.

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