Bulletin: 2018 Survey Feedback and Action Plans (Last Updated: March 25, 2019)

Last fall, Financial Management Services (FMS) shared the action plans stemming from the Client Satisfaction Survey feedback. Over the past months, progress has been made on many of them and below is an updated summary of each action plan and its status.

While FMS communicates regularly through newsletters such as Stanford Travel News and OBI News, and sends targeted updates about enhancements or new resources to specific users, this article will hopefully provide you with an at-a-glance view of the progress thus far.

The next update to the article is planned for early fall, when new initiatives and updated action plans will be shared with campus. Thank you for your collaboration as FMS continues to support excellent financial management for the institution.

About the Survey

In spring 2018, FMS reached out to its users across campus and asked for feedback on its programs, products and services.

The Client Satisfaction Survey asked users about their experiences with specific financial tools and services. While the survey featured more than a dozen systems and services, respondents were only asked to complete the sections that applied to them.

Approximately 3,600 faculty and staff responded to the survey, yielding hundreds of comments and suggestions across FMS, including payroll services, purchasing and payment methods, supplier setup, expense requests and financial transaction approval.

If you have questions about this article, please contact FMSCommunications@stanford.edu.

Feedback Themes and Action Plans (Expand / Collapse All)

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