Resources: Travel Agencies

Orbitz for Business, Carlson Wagonlit and Frosch (Summit) Travel

  • Stanford's preferred travel agencies for assistance with airfare, lodging and rental car reservations
  • Exclusively offer Stanford's negotiated discounts with United Airlines and United's partner airlines

On this page:

Travel Agency Service Fees

  • Will be applied to airline and rail reservations made through Orbitz for Business, Carlson Wagonlit and Frosch Travel (formerly called Summit Travel Group)
  • Are fully reimbursable when travel is for University business

Service Fee Schedule

Domestic Airline or Rail Ticket Reservations
Travel Agency Fees
Orbitz for Business Online Reservation $7
Orbitz for Business Agent Assisted $22
Carlson Wagonlit $32
Frosch Travel (formerly called Summit Travel Group) $32
International Airline or Rail Ticket Reservations
(including Mexico, Canada & Caribbean)
Travel Agency Fees
Orbitz for Business Online Reservation $7
Orbitz for Business Agent Assisted $32
Carlson Wagonlit $42
Frosch Travel (formerly called Summit Travel Group) $42
Lodging & Car Rental Reservations
Travel Agency Fees
Orbitz for Business No Fee
Carlson Wagonlit No Fee
Frosch Travel (formerly called Summit Travel Group) No Fee
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Orbitz for Business

– full service online travel assistance 24 hours a day, 7 days a week

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Carlson Wagonlit

– world-wide travel assistance 24 hours a day, 7 days a week

  • Phone:  1-800-394-6440 (8:00 AM – 3:00 PM PST)
  • After Hours Phone:  1-800-448-3097 (Use Code 13ER for after hours assistance. After hours calls are subject to a $20 surcharge in addition to the standard agency service fees outlined above.)
  • Email:  travel.mi.us@contactcwt.com
  • Fax:  1-616-493-3204

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Frosch Travel (formerly called Summit Travel Group)

– worldwide customer care delivered locally 24 hrs per day, 7 days a week, 365 days a year

  • Phone:  1-855-618-9551
    • For groups of 10 or more, contact JC Fernandez at 1-650-685-2317
  • Hours:  Monday - Friday, 9 AM to 6 PM (PDT)
  • 24 Hour Emergency Assistance for Stanford (from anywhere in the world – country-specific toll free number printed on every itinerary):  1-855-618-9551


  • Note:  After hours assistance is subject to a $25 surcharge in addition to the standard agency service fees.

  • Address:  825 Santa Cruz Avenue, Menlo Park, CA 94025
  • Email:  stanford@frosch.com
  • Web site:  http://www.frosch.com
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