Archive for the ‘troubleshoot’ Category

Techie Tip of the Week: Mac Laptop Users – Ejecting Stuck CDs/DVDs

Friday, November 9th, 2012

On Macintosh laptops with optical drives (e.g., Macbook Pro, iBooks, etc.), DVDs and CDs can sometimes get stuck without your computer realizing the disk is inside. This occurs particularly often if you try to insert a mini-DVD or mini-CD into the drive. Or you accidentally insert a disk after another disk is already inside.

What to do?

To eject a stuck disk, try the following until the disk ejects:

  • If you see the disk’s icon on your Desktop, click and drag it to the Trash. This is the normal way to eject a DVD/CD.
  • Press the eject button on your keyboard. Generally, this is located in the upper-right corner of the keyboard.
  • Launch iTunes. On the Controls menu, click Eject Disk. Or use the keyboard shortcut Command-E.
  • Restart your computer. After the chime, press and hold down the mouse/trackpad button until the disk ejects.
  • Launch Terminal. Enter the following command, and then press Enter:
    /usr/bin/drutil eject
    If the drive is an external drive, use the following command instead:
    /usr/bin/drutil eject external

This should force the machine to eject whatever is inside the optical drive.


If none of these remedies succeed, take your computer to your local Apple retail store, and have one of the Apple Genius Bar employees take the computer apart and physically remove the disk.