Techie Tip of the Week: Redirecting Email

Suppose someone sends you an email that was really intended for somebody else. You could forward the email to the right person, but if you forward it, and that person replies, the reply will be sent to you, not to the original sender. A better choice is to redirect the email.

Example: Sally thinks she has written an email to Professor Smith, but actually sends it to the office manager, Tom. If Tom forwards the message to Professor Smith, and Professor Smith replies, the reply will be sent to Tom (and not Sally). BUT, if Tom redirects the email to Professor Smith, when Professor Smith replies, the reply will be send directly to Sally.

Here’s how to redirect an email using Outlook 2007:

  1. Open the email to be redirected.
  2. In the Message tab, click Other Actions.
  3. Click Resend this message.
  4. A warning window appears: “You do not appear to be the original sender of this message. Are you sure you wish to resend it?” Click Yes.
  5. In the To field, enter the email address of the person for whom the email was originally intended.
  6. Click Send.
Here’s how to redirect an email using Apple Mail:
  1. Open the email to be redirected.
  2. On the Message menu, click Redirect.
  3. In the To field, enter the email address of the person for whom the email was originally intended.
  4. Click Send.

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