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STANFORD UNIVERSITY

INFORMATION TECHNOLOGY SERVICES

Expert Partners Program

Mission of the Expert Partners Program

Working in partnership with University Schools and Departments, the mission of the Expert Partners Program is to increase the efficient and effective use of departmental computing resources through a strategically managed effort that supports individuals who provide local computing expertise for faculty, staff and students and strengthens departmental self-reliance in local computing matters.

The Expert Partners Program facilitates information sharing, promotes the identification and resolution of computing opportunities and problems, and leverages community resources through coordinated, cooperative, and voluntary efforts.

Overview

Welcome and thank you for your interest in Stanford University's Expert Partners Program. The Program is sponsored by IT Services. The following information contains details of the Program's benefits and services. Please take the time to read through them to determine if the Program will fit your needs. We hope what you find will encourage you to become a contributing member of this dynamic and instrumental University organization. Your active participation in the program will generate opportunities to enhance your skills, as well as help your department and the technology community at Stanford.

Who are Expert Partners?

Expert Partners are members of the Stanford community who share a commitment to serve the mission of the University, the department, and the participants of the Expert Partners Program. Members come from all levels across the University, provide some degree of computing support in their department, and bring a wide variety of computing skills to the Program.

Program support available to Expert Partners

Training:

The Expert Partners Program sponsors forums, seminars, and vendor demonstrations. Some of these events will be open to the Stanford Community, but most will be for Partners only.

Computer Consulting:

The Technical Consultants in IT Services are happy to assist Expert Partners with computer questions and problems. Their primary focus is directed at computer communications and connections. A visit to helpsu.stanford.edu will direct you to a link to submit a request for help which will go directly to the consultants' work queue. A call to their help line, 725-HELP will get you in touch with the Stanford IT Help Desk, but will not get you in the queue as quickly. To get priority service, be sure to identify yourself as an Expert Partner when you contact them.

Online Information:

Partners@lists: Is the Expert Partners email distribution list. This is the Expert Partner gateway to the vast experience held by fellow Partners. If you are a member of the Expert Partners Program, you can use it to share technical questions and answers. It will not accept mail from non-members.

The list rules are simple:

  • Questions or items of interest can be posted to Partners@lists.
  • Answers should be sent directly the original poster (not the entire list).
  • The poster of the original question shall summarize or compile the question and any answers into ONE email and post it back to the list. This cuts down on email and these summaries are an effective way to proactively help others who may encounter the same or similar problems. The list questions and answers will be periodically posted to the Partners web pages.

More Information

If you have any questions, concerns or suggestions about the Expert Partners Program, please feel free to contact Robin McClish.

Last modified Wednesday, 02-Sep-2009 10:56:40 AM

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