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*x*                                                                     *x*
*x*            Copyright (C) 1995 University of Pennsylvania            *x*
*x*                                                                     *x*
*x*    The data in this file are part of a preliminary version of the   *x*
*x*    Penn Treebank Corpus and should not be redistributed.  Any       *x*
*x*    research using this corpus or based on it should acknowledge     *x*
*x*    that fact, as well as the preliminary nature of the corpus.      *x*
*x*                                                                     *x*
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FILENAME:	4682_1437_1647
TOPIC#:		366
DATE:		920413
TRANSCRIBER:	nk
UTT_CODER:	stm
DIFFICULTY:	1
TOPICALITY:	1
NATURALNESS:	1
ECHO_FROM_B:	1
ECHO_FROM_A:	1
STATIC_ON_A:	1
STATIC_ON_B:	1
BACKGROUND_A:	1
BACKGROUND_B:	1
REMARKS:        None.

============================================================================
  

qy          A.1 utt1:  <Clicking> Have you had that experience recently? /  

ng          B.2 utt1:  [ Recently, + I can't really say recently.  ]  /
sd          B.2 utt2: {C But } I think  [ about, + {F uh, } about ] a year ago, {F uh, } I bought a product from some company down [ at, + {F uh, } in ] Atlanta, Georgia.  /
sd          B.2 utt3: I believe it was [ one of these, + {F uh, } one of these, ] {F uh, } mixers.  [ These, + {D like } these ] juice machines #  /
sd          B.2 utt4: {C and, }  {F uh } # --   

b          A.3 utt1:  # {F Oh, } yeah. # /  

+          B.4 utt1:  -- [ the, + {F uh, } the ] blade they sent me at first that went into the machine, it looked, {D you know, } perfectly okay  /
sd          B.4 utt2: {C but } I found that, {F uh, } it was made of some material which actually ended up rusting --    

b          A.5 utt1:  # Oh. # /  

+          B.6 utt1:  -- # {F uh, } # after, - /
sd          B.6 utt2: even, despite, {D you know, } diligent washing, [ it, + it ] got rusty after about, {F uh, } three weeks of use.   /
sd          B.6 utt3: {C And } I don't think it was my fault because [ [ i-, + I, ] + {D you know, } I ] had made a point of {D like } drying it off and cleaning it  /
%          B.6 utt4: {C but, }  {F uh, } [ it was really, + {F uh, } it was, ] - /
sd          B.6 utt5: I had to send it back after  {D like, }  {D you know, } the third week because I realized [ it was + {D like, }  it was ] not, - /
sd          B.6 utt6: something was very, very wrong with the blade.  /
qo          B.6 utt7:  {F Uh, } what about you? /  

sd          A.7 utt1:  {D Well, } I don't have so much trouble with products as service. /  

b          B.8 utt1:  Uh-huh. /  

sv          A.9 utt1:  I don't feel like that's as big a problem.  /
sd          A.9 utt2:  I've had a few answering machines over the last two years just because I've had a lot of trouble with them working correctly. /  

b          B.10 utt1:  Uh-huh. /  

sd          A.11 utt1:  {C And } I'm not convinced that any of them work a hundred percent. /  

b          B.12 utt1:  Uh-huh. /  

sd          A.13 utt1:  {F Uh, } the one I have now is okay, most of the time. /  

b          B.14 utt1:  Uh-huh. /  

sd          A.15 utt1:  {C But } that's it.  /
sd          A.15 utt2: {C But } [ that's, + that's ] probably the worst.  /
sd          A.15 utt3:   My daughter has a charm bracelet I bought her that's guaranteed.  {F Uh, }  James Avery.  /
sd          A.15 utt4:   I don't know if you have that up there  /
sd          A.15 utt5: {C but } [ it, + it's ] a very good company.  # That # --   

b          B.16 utt1:  # Uh-huh. # /  

+          A.17 utt1:  -- sells sterling silver things  /
sd          A.17 utt2: {C and } --   

b          B.18 utt1:  Uh-huh. /  

+          A.19 utt1:  -- {F uh, } she has a charm bracelet with lots of charms on it, a lot of money into it by now -- /  

b          B.20 utt1:  Uh-huh. /  

sd          A.21 utt1:  -- {C and } the catch broke  /
sd          A.21 utt2: {C and } she was sitting in school on a carpet  /
sd          A.21 utt3: {C and } when she stood up, it caught and broke  /
sd          A.21 utt4: {C and } we took it back  /
sd(^q)          A.21 utt5: {C and } they said {F oh, } this was just obviously yanked. /  

b          B.22 utt1:  Uh-huh. /  

^q          A.23 utt1:  This was yanked.  /
sd          A.23 utt2: {E I mean } they were so rude about it. /  

b          B.24 utt1:  Right. /  

sd          A.25 utt1:  {C And so } we wanted a different kind of catch  /
sd(^q)          A.25 utt2: {C and } she said {D well } it's not guaranteed.  /
sd(^q)          A.25 utt3: {C And } I said, {D well } put it on because apparently nothing's guaranteed  /
^q          A.25 utt4: {C so } do it anyway. /  

b          B.26 utt1:  Uh-huh. /  

sd          A.27 utt1:  {C So } we got the kind we wanted  /
sd          A.27 utt2: {C and } I was really disappointed with that.  /
sd          A.27 utt3:  I felt that this was a company that should have been more reliable -- /  

b          B.28 utt1:  Uh-huh. /  

sd          A.29 utt1:  -- {C and } I happened to need a birthday present for one of her friends  /
sd          A.29 utt2: {C and } I called there to see if they had it  /
sd          A.29 utt3: {C and } the lady was very nice.  /
sd(^q)          A.29 utt4: {C And } I said my goodness,  /
sd(^q)          A.29 utt5: I said you've been very nice, what's your name.  /
sd         A.29 utt6:  {C And } she told me  /
sd(^q)          A.29 utt7: {C and } I said {D well } I really appreciate it.  /
sd(^q)          A.29 utt8: I said there seems to be a big attitude problem in that,   

x@         B.30 utt1:  <Sniffing>.   *[[slash error]]

+          A.31 utt1:  store  /
sd          A.31 utt2: {C and } it turned out she was the assistant manager #  /
%          A.31 utt3: {C so, }  # -/  

+@          B.32 utt1:  # {D Well } # at least your talking to somebody who counts <laughter>. /  *[[slash error and your should be you're]]

aa          A.33 utt1:  Right.  /
sd          A.33 utt2: {C So } I felt kind of good about that, {D you know. }  /
sd          A.33 utt3: # I didn't # --   

b          B.34 utt1:  # Uh-huh. # /  

+          A.35 utt1:  -- even know the person's name that had given <<mispronounced>> me the hard time or anything -- /  

b          B.36 utt1:  Right. /  

sd          A.37 utt1:  -- {C but } I just felt like, {D well } at least I did something.  /
sd          A.37 utt2:  Maybe they'll fix it.  /
sd          A.37 utt3: They might work on that, {D you know. } /  

b          B.38 utt1:  Right,  /
b^r          B.38 utt2: # right. # /  

sv          A.39 utt1:  # {C But } # I find attitudes are more of a problem.  /
sv         A.39 utt2: Service is more of a problem. /  

%          B.40 utt1:  I find, - /
sd          B.40 utt2: up here in the northeast, [ we have, + {F uh, } {D well } [ w-, + we ] have ] these mail order companies like L L Bean  /
sd          B.40 utt3: {C and, } {F uh, } they are famous for, I guess, having really top-notch service.  /
%          B.40 utt4:  They've got, # {F uh } # -- -/  

ba          A.41 utt1:  # Really. # /  

sd          B.42 utt1:  -- {E I mean } [ [ [ I've, +  I've, ] + I, ] + I have ] friends and family who order from them because [ you can, + you can ] [ literally, +  {A I've heard stories where you can } literally ] buy something from them one year, wear it for a year and a half,  /
sd          B.42 utt2: {C and } even after, like eighteen months of, {D you know, } reasonably satisfactory use, they will accept it in any condition  /
sd          B.42 utt3: {C and } they will gladly, no questions asked, take it back if for some bizarre reason you decide you don't want it anymore.  /
sd          B.42 utt4:  {F Uh, }  [  they'll, + they'll ] actually do things like this.  /
sd          B.42 utt5: {E I mean } [ [ they're really, + they, ] + they ] [ go-, + ] bend over backwards service wise for you.  /
sd          B.42 utt6: [  I've, + {F uh } --   

ba          A.43 utt1:  That's really great. /  

+         B.44 utt1:  -- I've ] found also a lot of companies nowadays,  [ have, + they have ] eight hundred numbers you can call.  /
sd          B.44 utt2:   I guess [ [ if, + if ] you call [ the e-, + any eight ] hundred number, + {F uh, }  if, [ you, + you ] can call up [ e-, + any eight ] hundred number  ] directory assistance,  [ and + ] you can get, {F uh, } the eight hundred number of the customer service support line for a number of companies.  /
sd          B.44 utt3: {C And, }  {F um, } {D actually } I've tried that with a few companies lately.  /
sd          B.44 utt4: {C And } [ they've, + most of them have ] been pretty good,  /
%          B.44 utt5: {C but } [ I, + I ] was, - /
sd          B.44 utt6: one reason why, [ I, + {D like } I ] buy a lot of clothing through mail order is that, {F uh, } if you buy through Bean or though, - /
sd          B.44 utt7:  {F uh, } I guess [ Bean's, + one of Bean's ] big competitors is Land's End out in, {F uh, }  I guess it's Wisconsin somewhere.  /
sd         B.44 utt8: [ [ They, + they  are, ] + {F uh, } they're ] very good # about # --   

b          A.45 utt1:  # Huh. # /  

+          B.46 utt1:  -- {F uh, } insur-, - /
sd          B.46 utt2: {D like } the customer is always right  /
sd          B.46 utt3: {C and } {D you know, } no matter how crabby you might be over the phone, they are very understanding  /
sd          B.46 utt4: {C and, }  {F uh, } [ [ they usually get, + {D you know, } [ they, + they ] make things are, ] + they ma- make sure things are ] set properly if you're any way dissatisfied with their merchandise. /  

ba          A.47 utt1:  That's really good.  /
sv          A.47 utt2: It use to be like that. /  

%          B.48 utt1:  Uh-huh. /  

%          A.49 utt1:  {C But, } -/  

x@         B.50 utt1:  # <Laughter>. #   *[[slash error]]

sv          A.51 utt1:  # I don't # think most places are like that anymore. /  

+@         B.52 utt1:  Yeah.  / *[[slash error should be 'b']]
sv          B.52 utt2: {D  Well } [ [ I think, + I guess ] + nowadays [ with the, + {F uh, } with the ] economy the way it is, I guess,  ] - /
sd          B.52 utt3: [ there was a, + there was a ] story on the news tonight about how, because a lot of companies are, {F uh, } {D you know, } - /
sv          B.52 utt4: things are getting rough out there,  /
%          B.52 utt5: there's a lot of, {D you know, } - /
sv          B.52 utt6: the morale among employees tends to go down and that, in turn, {D like, } {D you know, } -/ 
