Computer Systems Laboratory Colloquium

4:15PM, Wednesday, Jan 12, 2005
NEC Auditorium, Gates Computer Science Building B03

Service Science: An Approach to Increasing Service Innovation and Work System Productivity

Paul Maglio
IBM Almaden Research Center
About the talk:

This talk will provide a brief overview of IBM Research and our initial exploratory efforts to work with academics in establishing service science courses and programs -- not unlike IBM's efforts in the middle of the last century to help establish computer science. Why service science?

Joint work with James Spohrer.

About the speaker:

Paul Maglio is Senior Manager of Human Systems Research at the IBM Almaden Research Center. In his nine years at IBM Research, Paul has worked and published extensively in the areas of human-computer interaction, intelligent agents, web intermediaries, system management, and autonomic computing. He has a PhD in cognitive science from UCSD, and an SB in computer science and engineering from MIT.

Contact information:

Paul Maglio
Senior Manager, Human Systems Research
IBM Almaden Research Center
Almaden Research Center
650 Harry Road
San Jose, CA 95120