Connect FAQs

- Where can I get the Citrix client?
- What is the client version for the Connect site?
- How do I change the Citrix window size?
- Can I print from Citrix?
- How do I check the name of my computer?
-How should I answer the questions in the ICA Client File Security dialog box?
- On a Mac, how do I uninstall the Mac Citrix ICA Client?
- On a Mac, how do I make my local drive mappings permanent?
- The Connect settings I specify keep disappearing!
- What do I do with the 'boilerplate.asp' or 'launch.ica' files?
- Why does it take so long to launch my applications from the Connect site?
- How can I enable the print screen key for UPK development?
- What are the keyboard shortcuts to use, to copy and paste between the Citrix environment and my local computer?
- Citrix client installation: Step-by-step for Windows or Macs

Where can I get the Citrix client?

The Connect site uses the Citrix web plug-in.

The Connect site will automatically detect whether the plug-in is present on the computer you are using. If the Connect site does not detect the plug-in, it will prompt you to download and install the plug-in.

To check the status of the plug-in on the computer you are using, sign on to the Connect site, click on the "Preferences" tab, then select "Connection Preferences." From this page, click on the button labeled "Run Plugin Detection." If the Connect site does not detect the plug-in, it will prompt you to download and install the plug-in.

You must be an Administrator on your computer to install the plug-in. The installation will run for a couple of minutes. When the installation is complete, a message will pop up that says, "Installation completed successfully."

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What is the client version for the Connect site?

For Mac users, the client version is 10.

For PC users, the client version is 11.

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How do I change the Citrix window size?

Once you have logged in to the Connect site, you can set the window size for the applications you want to use.

To change the Citrix window size, click on the "Preferences" tab, then select "Session Settings." The recommended settings are shown below.

Citrix Window-size Image

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Can I print from Citrix?

Yes, you can print from Citrix.

Please note:

If you are having a problem with printing, please file a HelpSU ticket.

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How do I check the name of my computer?

For all Stanford computers connecting to Citrix, your computer's name must match your computer's entry in NetDB. Work with your local desktop-support person if you are not sure whether your computer's name matches its entry in NetDB. This ensures that each computer that connects to the AS Citrix servers has a unique name.

For Windows users:
From the desktop, right-click on My Computer and choose Properties
Click on the Network Identification tab.
Your computer name is displayed under "Full computer name"

For Mac users:
From System Preferences, select "Sharing"
Your computer name is displayed under "Computer Name"

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How should I answer the questions in the ICA Client File Security dialog box?

This dialog box allows you to control the level of access that Connect applications have to your desktop computer's local disk drives, and how often you are warned of attempted access to your local disk drives.

The first time a Connect application attempts to access a local drive (such as saving to or retrieving from your desktop), the Connect Local Client will display the ICA Client File Security dialog box, shown below:

ICA Client File Security Image

The following settings are recommended:
  1. Under "What access should be allowed?" select Full Access. This lets you have read and write access to the files on your local hard drive.
  2. Under "Do you want to be asked again?" select Never ask me again for any application.
  3. Press OK.

For Windows users, your answers are recorded in a file on your hard drive called webica.ini. If you do not answer the questions as described above, you will not be able to access files on your hard drive from Connect applications. To get the dialog box again, first make sure you have set your Citrix window as described here. Once you have selected the "Percent of screen" option, you can do a right-mounse-click on the title bar of your Citrix session (which may read something like, "ReportMart3 - Citrix Presentation Server Client"); select File Security Status to get the menu below. If you do not want to use the "Percent of Screen" option, close all your browser windows, then find the file named webica.ini on your hard drive, and delete it. The next time you connect, you will see the dialog box again. Be sure to answer the questions as described above.

For Mac users, your answers are recorded in a file on your hard drive called Config. If you do not answer the questions as described above, you will not be able to access files on your hard drive from Connect applications. To get the dialog box again, close all your browser windows, then find the file named Config on your hard drive, and delete it. The next time you connect, you will see the dialolg box again. Be sure to answer the questions as described above.

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On a Mac, how do I uninstall the Citrix ICA Client?

To uninstall the Citrix ICA Client from a Mac, take these steps:

Note, file locations and icons may vary depending on your OS version and the preferences you've specified.

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On a Mac, how do I make my local drive mappings permanent?

To change the read/write settings for the Citrix ICA client on a Mac, take these steps:

Once you've set these drive mappings, you should be able to access your local drives via Citrix.

[view a screenshot]

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The Connect settings I specify keep disappearing!

When you specify Connect settings, like client type or window size, those settings are stored in a cookie on your computer. Your browser must be configured to accept cookies, in order to save your settings from one session to the next.

If you change browsers or workstations, or if you clear your browser's temporary internet files or cookies, you will have to specify your settings again.

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What do I do with the 'boilerplate.asp' or 'launch.ica' files?

You may safely delete any 'boilerplate.asp' or 'launch.ica' files that tend to accumulate on the desktop for Mac users, or in download folders.

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Why does it take so long to launch my applications from the Connect site?

This is most often caused by cutsomizations made to your Windows log-in process by you or by your desktop-support staff -- for example, running a script or mapping a drive to setup your environment when you logon to your desktop computer. For security reasons, these scripts and drive mappings are not permitted in the Citrix environment, but it takes several seconds for them to fail; once they fail, your Citrix session will launch.

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How can I enable the print screen key for UPK development?

Enabling the print screen key with Version 10 of the Citrix client requires a registry entry to be made on your local system. You must have administrator rights on your system in order to enable this function.

If you do not have administrator priviledges or are not familiar with updating the registry then please contact your desktop support representative for assistance.

Click here to download the instructions on how to make this change.

Once completed use the "F12" key as the "Print Screen" key when using the UPK Developer Desktop.

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What are the keyboard shortcuts to use, to copy and paste between the Citrix environment and my local computer?>

Citrix users can use keyboard shortcuts when copying and pasting between their Citrix session and applications (like Excel) running on their local desktop.

PC users can use the standard CTRL+C for copying and CTRL+V for pasting.

Since keyboard shortcuts are different for Mac and Windows, within Citrix use CTRL+C for copying and CTRL+V for pasting; on your Mac, use the Command key (the key with the Mac command-key immage symbol): use Command+C for copying and Command+V for pasting. So, if you want to copy text from Citrix to your Mac, use CTRL+C in the Citrix window and Command+V in the Mac window.

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Citrix client installation: Step-by-step for Windows

In most cases, the Connect site will detect when you need a new version of the Citrix client installed, and will launch the process for you, automatically. If this does not happen, you can install the Citrix client from the Connect site by going to the "Preferences" tab and clicking on "Connection Preferences". On this page, click on the button that says "Run Plugin Detection". On the next page, check the "Download Plugin" box and click on the "Download" button.

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Citrix client installation: Step-by-step for Macs

In most cases, the Connect site will detect when you need a new version of the Citrix client installed, and will launch the process for you, automatically. If this does not happen, you can install the Citrix client from the Connect site by going to the "Preferences" tab and clicking on "Connection Preferences". On this page, click on the button that says "Run Plugin Detection". On the next page, check the "Download Plugin" box and click on the "Download" button. Note, you will need to have Administrator privileges on your Mac to complete the installation; if you are not an Administrator, please be sure to work with your desktop support team.

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