Our mission

The Application Administration group within Administrative Systems is focused on running Stanford's enterprise administrative applications with the appropriate levels of security, reliability, performance and availablity. Our mission is to ensure that our clients can access all production systems at peak performance during published hours of availablity, and that all systems are secure, scalable, reliable and maintainable. Our team works in conjunction with other AS and ITS groups to provide the highest quality of support services to our clients.


Applications we support

The Application Administration teams are responsible for the following applications at Stanford:

Financial Systems

Student and HR Systems

Our roles and responsibilities

The Application Administration team has the following roles and responsibilities for the applications we support:

  • Set up and maintain applications
  • Set up and maintain tomcat configuration
  • Set up and monitor batch processing
  • Set up and maintain interfaces with other applications, including external business partners
  • Set up and maintain application testing environments
  • Oracle database administration for enterprise applications
  • Windows system administration for enterprise applications
  • Work with Networking and Information Security on firewall and VPN implementation and ongoing rule changes
  • Capture and resolve production application technology issues
  • Manage application-level operator security and coordinate server/database access
  • Manage software configuration
  • Install application-level bug fixes, vendor updates, and regulatory releases
  • Coordinate application upgrades
  • Perform code migrations and publish reports
  • Coordinate performance tuning with developers and ITS organizations
  • Serve as technical interface with vendor support organizations, tracking issues and outstanding bugs
  • Coordinate with ITS organizations on behalf of the application owner
  • Perform application check after system/network maintenance or outages
  • Plan infrastructure capacity and expansion
  • Communicate system planning, status, metrics and known issues
  • Manage to published service level agreements and give input into proposed changes
  • Partner with representatives from other applications to resolve intersystem issues
  • Provide 24x7 on-call support (where specified in the client's SLA)
  • Write and maintain operational procedures
  • Write and maintain technical system documentation
  • Develop and maintain automated tools to maximize application and system uptime
  • Manage infrastructure elements of Registry interfaces where required for business reasons (harvesters, posters, document services)
  • Handle Tier 1 HelpSU cases routed from clients
  • Handle Tier 2/3 HelpSU cases which have been escalated from Tier 1/2 Help Desk
  • Compile and distribute reports on usage, demographics, uptime
  • Consult with support groups on proposed system changes