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STANFORD UNIVERSITY

INFORMATION TECHNOLOGY SERVICES

Vision, Mission, and Staff

Vision

To provide a variety of high quality training opportunities (classroom training, one-on-one training, online courses, and other delivery systems) that deliver timely, appropriate, technical training for faculty and staff in Schools, departments, and central offices.

Mission

As it implements its vision, IT Services Technology Training Services is driven by the University's needs, a changing technological environment, and resource constraints. Technology Training Services:

  • Provides a broad range of technical and computer training support.
  • Maximizes overall performance by providing quality training for the effective use of computing resources in the workplace.
  • Ensures that its services meet the needs of the University now and in the future by anticipating relevant trends.
  • Introduces and modifies training program offerings in response to and in anticipation of changing technologies and campus needs.

Staff

Nancy Baumann, Manager. Nancy manages the Technology Training program and staff. Nancy has an extensive background in training at Stanford, in particular, as well as in other university and corporate settings. Her background is in instructional design, curriculum development and managing training organizations. Nancy received her BA from Illinois State University and her MA in Education from San Francisco State University.

Mark Branom, Instructor. Mark teaches courses on technology and develops curriculum. Prior to working for IT Services, he served as a student services administrator for the School of Engineering. In addition to the classes he teaches for our group, Mark is also an academic advisor, a lecturer with Continuing Studies, and an adjunct professor at Cañada College. Mark received both his bachelors and masters degrees from Stanford and specializes in demystifying computers and information technologies for non-techies.

John Baltierra, Classroom Technical Support. John provides technical support for our facilities. He has been the coordinator of classroom operations since 1997, now at the Encina Modular B Instructional Labs. Since then, he has also become the LNA for the Encina Modular B Instructional Labs, and assumed technical responsibilities for our classrooms in Redwood Hall and Polya Hall, and Turing Auditorium. He oversees and maintains PC and Mac hardware and software for our classroom operations. John attended Stanford and has been a field geologist, reference staff and operations manager for the Earth Sciences Library, and done desktop support for the Science Libraries department.

Mary Donoghue, Registrar. Mary has been our Registrar since February 2001. As registrar, she oversees the upkeep of the classrooms. She assists Stanford employees with registration problems and questions, and handles billing for fee-based classes. Mary has worked for Stanford in administrative roles since 1990. Before coming to IT Services, Mary worked at the Stanford Synchrotron Radiation Laboratory at SLAC and at the Stanford Nanofabrication Facility in the School of Engineering.

Don Cameron, Administrative Associative for Program Support. Don's responsibilities include marketing, maintaining the group's client and internal web sites, collecting and reporting on group metrics, preparing class materials for instructors, hosting the group's Tech Briefing presentations, and providing backup support to Mary and John. After studying Journalism up in Prince Edward Island, Canada, Don made his way down to California where he got his start in the Stanford Library system. He's been working at Stanford since 1997, and with IT Services since 2000.

Luvien Tran, Financial Associate. Luvien's responsibilities include service billing, reconciling accounts, purchasing, financial reporting, and serving as the liaison between Technology Training, Applications Support (STARS, Pinnacle) and IT Services Finance staff. Luvien graduated with honors from the University of California, Berkeley and has been at Stanford since 1998 as a Help Desk Analyst, and Trainer for Oracle Financials, and most recently as an Executive Assistant in IT Services Client Support.

Last modified Tuesday, 15-Sep-2009 12:50:55 PM

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