Amir Goldberg

Stanford Graduate School of Business

Research

Publications

Alignment at Work: Using Language to Distinguish the Internalization and Self-Regulation Components of Cultural Fit in Organizations

with Gabriel Doyle, Sameer B. Srivastava and Michael C. Frank

Proceedings of the 55th Annual Meeting of the Association for Computational Linguistics (2017)

Cultural fit is widely believed to affect the success of individuals and the groups to which they belong. Yet it remains an elusive, poorly measured construct. Recent research draws on computational linguistics to measure cultural fit but overlooks asymmetries in cultural adaptation. By contrast, we develop a directed, dynamic measure of cultural fit based on linguistic alignment, which estimates the influence of one person's word use on another's and distinguishes between two enculturation mechanisms: internalization and self-regulation. We use this measure to trace employees' enculturation trajectories over a large, multi-year corpus of corporate emails and find that patterns of alignment in the first six months of employment are predictive of individuals downstream outcomes, especially involuntary exit. Further predictive analyses suggest referential alignment plays an overlooked role in linguistic alignment.

Enculturation Trajectories: Language, Cultural Adaptation, and Individual Outcomes in Organizations

with Sameer B. Srivastava, V. Govind Manian and Christopher Potts

Management Science (2017)

How do people adapt to organizational culture and what are the consequences for their outcomes in the organization? These fundamental questions about culture have previously been examined using self-report measures, which are subject to reporting bias, rely on coarse cultural categories defined by researchers, and provide only static snapshots of cultural fit. In contrast, we develop an interactional language use model that overcomes these limitations and opens new avenues for theoretical development about the dynamics of organizational culture. We trace the enculturation trajectories of employees in a mid-sized technology firm based on analyses of 10.24 million internal emails. Our language-based model of changing cultural fit: (1) predicts individual attainment; (2) reveals distinct patterns of adaptation for employees who exit voluntarily, exit involuntarily, and remain employed; (3) demonstrates that rapid early cultural adaptation reduces the risk of involuntary, but not voluntary, exit; and (4) finds that a decline in cultural fit for individuals who had successfully enculturated portends voluntary departure.

What is Cultural Fit? From Cognition to Behavior (and Back)

with Sanaz Mobasseri and Sameer B. Srivastava

forthcoming, Oxford Handbook of Cognitive Sociology

How people fit into social groups is a core topic of investigation across multiple sociological subfields, including education, immigration, and organizations. In this chapter, we synthesize findings from these literatures to develop an overarching framework for conceptualizing and measuring the level of cultural fit and the dynamics of enculturation between individuals and social groups. We distinguish between the cognitive and behavioral dimensions of fitting in, which previous work has tended to either examine in isolation or to conflate. Reviewing the literature through this lens enables us to identify the strengths and limitations of unitary-that is, primarily cognitive or primarily behavioral-approaches to studying culturalfit. In contrast, we develop a theoretical framework that integrates the two perspectives and highlights the value of considering their interplay over time. We then identify promising theoretical pathways that can link the two dimensions of cultural fit. We conclude by discussing the implications of pursuing these conceptual routes for research methods and provide some illustrative examples of such work.

Fitting In or Standing Out? The Tradeoffs of Structural and Cultural Embeddedness

with Sameer B. Srivastava, V. Govind Manian, Will Monroe and Christopher Potts

American Sociological Review Vol. 81 No. 6 (2016)

A recurring theme in sociological research is the tradeoff between fitting in and standing out. Prior work examining this tension has tended to take either a network structural or a cultural perspective. We instead fuse these two traditions to develop a theory of how structural and cultural embeddedness jointly relate to individual attainment within organizations. Given that organizational culture is hard to observe, we develop a novel approach to assessing individuals' cultural fit with their colleagues in an organization based on the language expressed in internal email communications. Drawing on a unique data set that includes a corpus of 10.25 million email messages exchanged over five years among 601 employees in a high-technology firm, we find that network constraint impedes, while cultural fit promotes, individual attainment. More importantly, we find evidence of a tradeoff between the two forms of embeddedness: cultural fit benefits individuals with low network constraint (i.e., brokers), while network constraint promotes attainment for those with low cultural fit.

Spillovers inside Conglomerates: Incentives and Capital

with Ran Duchin and Denis Sosyura

Review of Financial Studies

Using hand-collected data on divisional managers at conglomerates, we find that a change in industry surplus in one division generates large spillovers on managerial payoffs in other divisions of the same firm. These spillovers arise only within the boundaries of a conglomerate but not between standalone firms that match conglomerates' divisions. The intra-firm spillovers increase when conglomerates have excess cash and when managers have more influence over its distribution, but decline in the presence of strong shareholder governance. These spillovers are associated with weaker performance and lower firm value. Our evidence is consistent with simultaneous cross-subsidization via managerial payoffs and capital budgets and suggests that these practices arise in similar firms.

Searching for Homo Economicus: Variation in Americans' Construals of and Attitudes toward Markets

with Paul DiMaggio

forthcoming, European Journal of Sociology

Economic sociologists agree that economic rationality is constructed and that morality and economic interests often intersect. Yet we know little about how Americans organize their economic beliefs or assess the morality of markets. To make progress, it is neces­sary to distinguish between how actors construe markets (how they understand and structure their attitudes toward markets) and their normative positions on markets’ prop­er role. Using data from the General Social Survey, we employ Relational Class Analysis to identify three sub­sets of respondents whose members construe economic markets in distinct ways. Compared to the full sample, subsamples display markedly more structure in associations among responses, and between attitudes and sociodem­ographic predict­ors. Support for market solutions is associated with indicators of economic advantage in each subset, but religious and political identities, respectively, predict pro-market views uniquely in subsamples that construe markets through a religious or political lens. Re­sults illustrate the value of distinguishing between construals and positions and examin­ing population heterogeneity in opinion data; identify and explain variations in how Am­ericans understand markets; and illuminate the moral dimension in economic attitudes. Self-interest drives faith in markets, but only when people construe markets in ways consistent with their religious and political faiths.

What Does It Mean to Span Cultural Boundaries? Variety and Atypicality in Cultural Consumption

with Michael T. Hannan and Balázs Kovács

American Sociological Review Vo. 81 No. 2 (2016)

We propose a synthesis of two lines of sociological research on boundary spanning in cultural production and consumption. One, research on cultural omnivorousness, analyzes choice by heterogeneous audiences facing an array of crisp cultural offerings. The other, research on categories in markets, analyzes reactions by homogeneous audiences to objects that vary in the degree to which they conform to categorical codes. We develop a model of heterogeneous audiences evaluating objects that vary in typicality. This allows consideration of orientations on two dimensions of cultural preference: variety and typicality. We propose a novel analytical framework to map consumption behavior in these two dimensions. We argue that one audience type, those who value variety and typicality, are especially resistant to objects that span boundaries. We test this argument in an analysis of two large-scale datasets of reviews of films and restaurants.

Neither Ideologues, nor Agnostics: Alternative Voters' Belief System in an Age of Partisan Politics

with Delia Baldassarri

American Journal of Sociology Vol. 120, No. 1 (2014)

Most research on public opinion assumes that American political views are structured by a belief system with a clearly defined liberal-conservative polarity; however, this is not true of all Americans. In this article we document systematic heterogeneity in the organization of political attitudes and explain its basis in the sociodemographic profile of the respondents. We use Relational Class Analysis (RCA), a network-based method for detecting heterogeneity in collective patterns of opinion, to identify distinctive belief networks, each shared by a different group of respondents. Analyzing ANES data between 1984 and 2004, we identify three groups of American citizens: Ideologues, whose political attitudes strongly align with either liberal or conservative categories; Alternatives, who are instead morally conservative but economically liberal, or vice versa; and Agnostics, who exhibit weak associations among political beliefs. Respondents' sociodemographic profiles, particularly their income, education,and religiosity, lie at the core of the different ways in which they understand politics.

Mapping Shared Understandings Using Relational Class Analysis: The Case of the Cultural Omnivore Reexamined

American Journal of Sociology Vol. 116 No. 5 (2011)

Sociologists often describe culture as a repertoire of shared understandings. But because the meanings that social actors attribute to symbols and actions emerge from the multiple associations they make between them, delineating collectively shared understandings is not a straightforward task. Standard quantitative sociological practice, which relies on the assumptions of what Abbott (1988) calls 'general linear reality', falls short of addressing such complexity in two significant ways: first, it overlooks the multivocality of cultural objects by presupposing that the effects that social attributes have on cultural interpretations are consistent across individuals, and second, it fails to acknowledge that people may have different behaviors or opinions on particular issues, but still agree on the structures of relevance and opposition that make symbols and actions meaningful. In this paper, I introduce a new method - Relational Class Analysis - that simultaneously compares differences between individuals, and within their sets of attitudes, as a means to detect groups with underlying shared understandings of a particular social domain. To demonstrate the utility of this method, I use it to revisit the cultural omnivore thesis by reexamining Americans' attitudes toward musical genres. I find further support for the claim that high-status individuals have replaced cultural snobbism with inclusiveness, but also demonstrate the existence of two competing and systematically overlooked logics of distinction: one that continues to distinguish between high- and low-brow music, the other which distinguishes between traditional and contemporary musical preferences. These findings complicate, and in some ways challenge, contemporary understandings of cultural omnivorousness.

In Defense of Forensic Social Science

Big Data and Society, July-December 2015

Like the navigation tools that freed ancient sailors from the need to stay close to the shoreline - eventually affording the discovery of new worlds - Big Data might open us up to new sociological possibilities by freeing us from the shackles of hypothesis testing. But for that to happen we need forensic social science: the careful compilation of evidence from unstructured digital traces as a means to generate new theories.

Sociology in the Era of Big Data: The Ascent of Forensic Social Science

with Daniel A. McFarland and Kevin Lewis

The American Sociologist Vol. 47 No. 1 (2015)

We propose a synthesis of two lines of sociological research on boundary spanning in cultural production and consumption. One, research on cultural omnivorousness, analyzes choice by heterogeneous audiences facing an array of crisp cultural offerings. The other, research on categories in markets, analyzes reactions by homogeneous audiences to objects that vary in the degree to which they conform to categorical codes. We develop a model of heterogeneous audiences evaluating objects that vary in typicality. This allows consideration of orientations on two dimensions of cultural preference: variety and typicality. We propose a novel analytical framework to map consumption behavior in these two dimensions. We argue that one audience type, those who value variety and typicality, are especially resistant to objects that span boundaries. We test this argument in an analysis of two large-scale datasets of reviews of films and restaurants.

Working Papers

Duality in Diversity: Cultural Heterogeneity, Language, and Firm Performance

with Matthew Corritore and Sameer B. Srivastava

This article deepens our understanding of how the culture of an organization can reflect its underlying capacity for execution and creative exploration and thereby foreshadow how it will perform in the future. Existing literature often understands cultural diversity as presenting a trade-off between task coordination and creative problem-solving. In contrast, we conceptually unpack cultural heterogeneity into two distinct forms: compositional and content-based. We propose that the former undermines coordination and therefore portends worsening firm prof- itability, while the latter facilitates creativity and therefore predicts higher market expectations of future growth. To evaluate these propositions, we use unsupervised learning to identify cul- tural content in employee reviews of nearly 500 publicly traded firms on the Glassdoor website and then develop novel, time-varying measures of cultural heterogeneity. Using coarsened exact matching to reduce imbalance between firms exhibiting higher and lower levels of compositional and content-based heterogeneity, we find support for our two core propositions.

Beyond "Social Contagion": Associational Diffusion and the Emergence of Cultural Variation

with Sarah K. Stein

Network models of diffusion predominantly think about cultural variation as a product of "social contagion." But culture does not spread like a virus. In this paper, we propose an alternative explanation which we refer to as “associational diffusion.” Drawing on two insights from research in cognition--that meaning inheres in cognitive associations between concepts, and that such perceived associations constrain people’s actions--we suggest that rather than beliefs or behaviors per-se, the things being transmitted between individuals are perceptions about what beliefs or behaviors are compatible with one another. We demonstrate that the endogenous emergence of cultural differentiation can be entirely attributable to social cognition, and does not necessitate a segregated social network or a preexisting division into groups. Our results are robust to variation in individuals' levels of conformity.

Network Boundedness as Market Identity: Evidence from the Film Industry

with Anthony Vashevko

Network scholars have studied organizational creativity predominantly as a problem of acquiring and integrating information. In contrast, we re-conceptualize the structural tradeoff between brokerage and closure as an identity signal. With Hollywood as our empirical setting, we demonstrate that consumer perceptions of films are structured by a strong status hierarchy, and that boundedness - the extent to which a film's production team comprises an exclusive clique within the network of interpersonal collaborations in the film industry - serves as a signal of artistic quality. We draw on a uniquely detailed dataset of consumer preferences, and take advantage of the lag between film production and consumer evaluation as a means to demonstrate that production team members' career trajectories after a film had been produced have a bearing on audiences' evaluations. Films whose team members went on to collaborate in exclusive circles and thereby, we argue, establishing a high-status identity, tend to enjoy greater post-hoc artistic appreciation than at the time of their release.