Connect FAQs

The Citrix client is available at the Connect website. To install the latest client, click on the link displayed in the Connect Message Center.

The supported Citrix ICA client for the Mac is 7.00.407. If you are using an earlier version, you may experience problems; uninstall the earlier version following these instructions, then install the latest version from the Connect site.

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Once you have logged in to the Connect site, you can set the window size for the applications you want to use. Click on Settings in the Applications window, then select Connection Preferences. The recommended settings are shown below.

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Yes, you can use Citrix on your computer at home, without using Stanford's home DSL or the Stanford VPN.

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Yes, most recent commercial printers are supported by the Connect site. Not all home printers can be supported. If you are having a problem printing, please file a HelpSU ticket.

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• Due to the number and variety, the Connect site does not support every make and model of home printer.
• Both the Citrix Active-X plug-in and the Citrix local client will map only the default printer from your desktop computer.
• A printer-mapping will fail if the printer-driver name on your desktop computer does not exactly match the printer-driver name on the Citrix server, or if the printer-driver needs to be installed on the Citrix server. To check the printer-driver names, or to request the installation of a new printer-driver on the Citrix servers, please file a HelpSU ticket.
• If you are still having a problem printing, please file a HelpSU ticket.

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For all Stanford computers connecting to Citrix, your computer name must match your entry in NetDB. Work with your local support person if you are not sure whether your computer name matches your entry in NetDB. This ensures that each computer that connects to the AS Citrix servers has a unique name.

For Windows:
From the desktop, right-click on My Computer and choose Properties
Click on the Network Identification tab.
Your computer name is displayed under "Full computer name"

For Mac OS X:
From System Preferences, select "Sharing"
Your computer name is displayed under "Computer Name"

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The supported Citrix ICA client for the Mac is 7.00.407.

To uninstall the Citrix ICA Client from a Mac:
- Drag the "Citrix ICA Client" folder to the trash
- Drag the "System Folder:Preferences:Citrix ICA Client" folder to the trash
- Drag any "launch.ica" files on the desktop or downloads folder to the trash
- Empty the trash

Note, file locations and icons may vary depending on your OS version and the preferences you've specified.

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When you use the Local Client, this dialog box allows you to control the level of access that Connect applications have to your local disk drives, and the frequency with which you are warned of attempted access to your local disk drives. The first time a Connect application attempts to access a local drive (such as saving to or retrieving from your desktop), the Connect Local Client will display the ICA Client File Security dialog box, shown below:

1. Under "What access should be allowed?" select Full Access. This lets you have read and write access to the files on your local hard drive.
2. Under "Do you want to be asked again?" select Never ask me again for any application.
3. Press OK.

For Windows users, your answers are recorded in a file on your hard drive called webica.ini. If you do not answer the questions as described above, you will not be able to access files on your hard drive from Connect applications. To get the dialog box again, close all your browser windows, then find the file named webica.ini on your hard drive, and delete it. The next time you connect, you will see the dialog box again. Be sure to answer the questions as described above.

For Mac users, your answers are recorded in a file on your hard drive called Config. If you do not answer the questions as described above, you will not be able to access files on your hard drive from Connect applications. To get the dialog box again, close all your browser windows, then find the file named Config on your hard drive, and delete it. The next time you connect, you will see the dialolg box again. Be sure to answer the questions as described above.

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When you specify Connect settings, like client type or window size, those settings are stored in a cookie on your computer. Your browser must be configured to accept cookies, in order to save your settings from one session to the next. To test whether or not you have cookies enabled, take the Axess browser test.

If you change browsers or workstations, or if you clear your temporary internet files or cookies, you will have to specify your settings again.

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To select the client you want to use, click on Settings in the Applications window, then click on Client Preferences.

• Local Client - (Recommended for most users) If you already have a Citrix client installed on your computer, select Local Client from the Client Type list. The local client will automatically map your default printer and your computer's local drive to your Connect session. You must be an Administrator of your computer to install the local client.
• ActiveX Control (Embedded) - If you are running Internet Explorer on a Windows computer, you can use the ActiveX plug-in by selecting ActiveX Control (Embedded) from the Client Type list. You do not need to be an Administrator on your computer to use the ActiveX control.
• A beta version of the Citrix Installer is available for Mac users. Click here to download it (opens in a new, WebAuth'd window). Please note:
• If you are not an Administrator of your computer, the installation process will pause and prompt for an Administrator account and password.
• The first time you access a Connect application, it may not launch automatically. Find the "launch.ica" file on your desktop and double-click on it. You shouuld see a message asking whether you want to open the application "Citrix ICA Client" for the first time. Click "open" to launch your Connect applicaiton.
• The next time you access a Connect application, it will launch automatically.
• Java Client - The Java client is not available through the Connect site.

Press Return to go back to the Applications window.

Tip: If you select a client that is not suitable, you will be prompted to save a .ica file. If this occurs, cancel the prompt and select a different client.

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You may safely delete any 'boilerplate.asp' or 'launch.ica' files that tend to accumlate on the desktop for Mac users (or in downloads folders).

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This is most often caused by cutsomizations made to your Windows log-in process by you or by your desktop-support staff -- for example, running a script or mapping a drive to setup your environment when you logon. For security reasons, these scripts and drive mappings are not permitted in the Citrix environment, but it takes several seconds for them to fail; once they fail, your Citrix session will launch.

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